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WINDOW-PRO Digest for Wednesday, October 21, 2009.

1. "I'm Usually So Agreeable"
2. Tableaux Distributor in Dallas,TX ?
3. Re: Manufacturers selling direct
4. Re: The "Flinch Test"
5. RE: Building your reputation
6. Between the glass blinds

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Subject: "I'm Usually So Agreeable"
From: Judith Clark <judith@delements.com>
Date: Tue, 20 Oct 2009 14:03:12 -0400
X-Message-Number: 1

Hi all,

Jo Ann and Joe are right on in many ways.  The sad thing is some may never
understand.  Jo Ann says that some people that take Steve's course never get 
it.  You can lead a horse to water, but you can't make them drink.  Now I 
have spoken to Steve a couple of times, but never attended his courses, but 
perhaps he should have a class on personal make over.  When I attend local 
HD seminars, I sometimes wonder how some people sell anything the way they 
look.  If you expect to sell quality, you must also look like quality.  Joe 
is such a cutie, I am sure he has no problem selling quality to all the ladies.  
Jo Ann also exudes quality in her dress and manner.

As I stated before about joining your local Chamber of Commerce, you must 
dress like the local bankers, realtors, financial planners and lawyers.  I am 
sure that dress is different in every community.  Some of our bankers 
wear suits and others wear logo polo shirts and slacks.  I don't think there 
is a community in this country where a guy should wear jeans.  Slacks should
always, always be worn!

I have a cute story, don't worry it won't take as long as Joe did.  We have
a condo on the big island of Hawaii.  I put in new vertical blinds.  Two weeks 
later a local window covering dealer was contracted by the property management 
company to replace the draperies in the identical condo next door 
which was also a rental.  The installer mistakenly took out our verts and 
through them away to put up the ivory drapes.  When the mistake was noted, 
the drapes were put in the proper condo.  The dealer wanted to replace my 
treatments.  Since I was coming over, I met with the dealer.  She arrived in her 
shorts.  Since the condo was a ways from the parking I went to her truck to look at samples.  
They were in a compartment under the scuba equipment.  
It wasn't a pretty sight!  I still say, if she dressed better and had clean 
presentable samples, and an installer that knows where he is going, she
may be making more money and not driving an old rusty truck.  The end result 
was I got new grass draperies which I love and were well installed by another 
installer!

The moral to this story; keep your car clean and your body clean neat and 
color coordinated.  If you are not color coordinated, how could you assist 
others in color selection!

Judith Clark, FIFDA, CID

________________________________________________________________________
From Rory;

I couldn't help myself Judith so apologies to the clothes police, here's a picture of Joe Larsen
from long ago (August 1996) D&WC show in San Francisco. I guess now we all know Judith's
idea of a cutie is Grizzly Adam's Hawaiian cousin:-)

http://bit.ly/43JZ79

And for added embarrassment here is the group shot we did after dinner. I'm guessing Dian's
husband Rob Garbarini took the shot;

There are lots of Window-Pro luminaries in the shot including Shade Hayes, Joe Larsen, Steve
Nuss, Jay and Sally Kosoff, Dave Daher, Dian Garbarini and Judith Clark to name a few. Can
anyone name anymore? I think these picture are from about August of 1996. Wow, that's a long
time ago!

http://bit.ly/c86rr

Best regards,
Rory McNeil
www.Window-Pro.org

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Subject: Tableaux Distributor in Dallas,TX ?
From: mbarone183@aol.com
Date: Tue, 20 Oct 2009 17:39:12 -0400
X-Message-Number: 2

Hi Pros,

Can any help me to locate a Tableaux Distributor in Dallas,TX ?

Thanks!

Mark

TWF

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Subject: Re: Manufacturers selling direct
From: John Edwards <jneexc@sbcglobal.net>
Date: Tue, 20 Oct 2009 21:51:05 -0700 (PDT)
X-Message-Number: 3

Dear Paul
I did not ask the company for a bid because as I wrote in my last post, I 
am not currently doing business with this company. However, I have done 
business with them in the past and have had a good relationship, and although 
I have never met him, have also heard good things about the owner. I am 
not sure what the point would be of asking a manufacturer to provide a 
bid to me for a project that they have already quoted directly to the end 
user, but perhaps that was not your point?

I too have been working in our industry for many years and I am very familiar 
with the landscape; but I am not taking issue with what is fair or not 
fair. I am taking issue with what is true and what is not true. That is 
to say, if you make a point of advertising that you only sell to the trade - 
then only sell to the trade. I think that there is a distinction between 
selling direct to the end user while at the same time promising your 
customers that you only make your products available to them; and selling 
direct and not taking a public position at all. I may also have a different 
perspective as a retailer, than you would as a Manufacturers Representative.

Thank you,
John N. Edwards
Window Products Management / 
Think Green - Consider The Environment Before Printing This Email
dba: Arjay's Window Fashions / Mr B's Shutters & Blinds
1879 Portola Road, suite A
Ventura, California 93003
Voice: 805.642.2300
Facsimile: 805.644.3915

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Subject: Re: The "Flinch Test"
From: "m. a. plumlee" <blindladie2001@yahoo.com>
Date: Wed, 21 Oct 2009 04:29:47 -0700 (PDT)
X-Message-Number: 4

Paul,

Love your "flinch test" post. I used to flinch early on in my career.
But one day I was feeling rather lazy, kind of obstinant and didn't want 
to counter with another offer, didn't want to overcome objections. The
customer said, "Gosh, this is awfully high!"...to which I replied, "I KNOW!
!!...it's just awful isn't it." Then the customer giggled and signed on 
the dotted line. "My friends aren't going to believe how much I gave for
this." she said proudly as she left my office to go tell her friends.

M. A. Plumlee
Workroom Association of America LLC, Founder & CEO
Southwest Publishing Group LLC, Pres.
columnist "from the workroom" D&WC Magazine
WCAA

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Subject: RE: Building your reputation
From: "Shasta Breitkopf" <uniqshasta@charter.net>
Date: Wed, 21 Oct 2009 07:39:23 -0400
X-Message-Number: 5

Jo Ann, I have known you for the many years that you have "bucked the
system" but you always stood for integrity and focused on the quality of the
products that you represented.  You treated your customers with respect.
When you traveled the country giving sales seminars you used your own
personal successes and passed those on along with a great sense of humor.
Attendees loved your sessions and listened carefully.

You have always "walked your talk" and I feel honored having you as a mentor
and friend.  I certainly enjoyed our time spent together when I was
traveling in your area and appreciated your generosity.

Have a wonderful vacation, and keep sharing your ideas.

Shasta

Shasta Breitkopf
Unique Expressions
WCAA Industry Partner
WAA Industry Partner
www.uniquexpressions.net
www.outdoorfabricunique.com
uniqshasta@charter.net
877-516-4677

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Subject: Between the glass blinds
From: "Robin Wieder" <robinw@robertsdrapery.com>
Date: Wed, 21 Oct 2009 10:55:42 -0600
X-Message-Number: 6

Does anyone know of a good source for "between the glass" aluminum blinds,
1" slats? I need to replace one for a customer and used to buy from Hunter
Douglas but they discontinued them several years ago...Thanks! Please call
or email me to let me know - 303.934.4599 or robinw@robertsdrapery.com.

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END OF DIGEST

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