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First Previous Next Last

WINDOW-PRO Digest for Friday, May 07, 2010.

1. Prestige Window Fashions is Hiring
2. Re: Sandblasted Wood Shutters
3. Re: What would you do??
4. RE: Now We've Stepped In It
5. cellular shade placement
6. Re: long mini blinds / window-pro digest: May 05, 2010 
7. Dealing With Theives 
8. Reference Inside Mount location

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Subject: Prestige Window Fashions is Hiring
From: Lou Perrochino <lou@prestigewf.com>
Date: Thu, 6 May 2010 14:33:20 -0700
X-Message-Number: 1

Account Executive Position Wanted

Prestige Window Fashions, a leading independent fabricator of custom made window treatments, located in Edison, NJ, is seeking an experienced Account Executive to join our growing team to service the New England territory. The compensation package is competitive consisting of a base salary plus commission. Please forward your resume to Lou Perrochino at lou@prestigewf.com. Lou can also be reached at 732-225-2330 ext. 142

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Subject: Re: Sandblasted Wood Shutters
From: Troy Feltes <troyfeltes@gmail.com>
Date: Wed, 5 May 2010 08:19:23 -0700
X-Message-Number: 2

Sandblast are nice and I have recently run across some replacement jobs on another window here and there in the same room. With the economy it is hard to find color that compliments another shutter . Paint peels where I am here in Las Vegas, NV . I have only run across 2 fauxwood windows and they are mostly shot when you get there.

Thanks for the info.

Troy Feltes
A&L Window Coverings
Las Vegas,NV 89104
702-581-3134

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Subject: Re: What would you do??
From: Troy Feltes <troyfeltes@gmail.com>
Date: Thu, 6 May 2010 22:14:58 -0700
X-Message-Number: 3

Sometimes customers buy what they like and what we like is not always what they like. They may have wanted is a distorted view to block light or for no one to see in at all . I try to sell them what they like . For instance I hate mini blinds b ut sell them to customers for a certain window for a look to a room not for what I like though.

I sold some Blind that I hate and the customer liked it Telling a consumer that you hate it is a bad sale. They are not concerned about  your likes as muchas they are about thiers.  You may love drapes in a certain pattern but the consumer hates it. Why bring it up increase your sales by selling them what they like. I always say What type of coverings are you looking for? It works

Hope you have a great day in sales

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Subject: RE: Now We've Stepped In It
From: Jeff Berkowitz <Jeff.Berkowitz@squibcosolutions.com>
Date: Thu, 6 May 2010 10:28:21 -0400
X-Message-Number: 4

Faith & Cliff,

I was a drycleaner for 30 years before I started training individuals on how to clean draperies and window coverings using portable drapery cleaning equipment. It is not uncommon in these situations that the consumer tends to over value the fabrics that were damaged and it's almost impossible to agree upon a remedy that is satisfactory to all involved.

When you took these drapes for cleaning, you entered into a bailment contract with the customer. Bailment regulation and enforcement varies from state to state as well as the remedy to correct in case of damages. Your drycleaner should know what these regulations are for your state. In most cases, the bailee is required to replace the damaged item at replacement cost, but cannot improve on the value of the damaged item. Like for like. The largest trade association in the drycleaning industry (Drycleaning & Laundry Institute) has published a fair claims guide in conjunction the American National Standards Institute. The guide uses a formula that includes the average life expectancy of a particular fabric, and depreciates this item (from replacement
cost) according to the condition of the fabric at the time it was cleaned. 
If your drycleaner does not have a copy of this I can email the adjustment page to you for reference.

Again, I would have your drycleaner inform you of your states bailment laws to determine a fair settlement to avoid small claims court or any court for that matter. As a drycleaner and having been involved in a couple of small claims cases, even with documentation to prove my case, the judge will often side with the consumer. Your customer already has the law on his side, so you need to do some homework as well. You may run into a situation where this customer (the lawyer) may want to teach you a lesson and take this to superior court and not small claims. This could cost a lot of time and money. 
You may remember a few years ago a lawsuit where a judge in the District of Columbia tried to sue his drycleaner for 54 million dollars for supposedly losing his pants. In the end, the drycleaner was not held at fault, but it cost him so much money that he had to close one of his profitable locations. 
And this is with the drycleaning community sending contributions to help pay his legal fees, so try to avoid litigation. This is not the publicity you want.

http://abcnews.go.com/TheLaw/tearful-testimony-54-million-pants-lawsuit/story?id=3269485

If you would like some more insight about this, feel free to give me a call to discuss this. And for the future, I run a network of drapery and window covering cleaners who have the ability to clean drapes and guarantee against shrinkage or damage. I can also give you the name of someone who can perform these services for you.

Jeff Berkowitz
SquibCo Solutions Inc.
5925 Peachtree Corners East
Norcross, GA 30071
1-800-811-9367 x 202
1-770-817-4900 local
1-770-685-6327 fax
jeff.berkowitz@squibcosolutions.com
www.squibcosolutions.com

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Subject: cellular shade placement
From: "Susan Gill" <susangill@earthlink.net>
Date: Thu, 6 May 2010 10:32:58 -0400
X-Message-Number: 5

I generally put them close to the window, being mindfull of window hardware clearance.  Blackouts close generally make the room darker.  If the front of the roller shade fabric looks the same as the back, and you don't mind the look, regular roll roller shades get closer/darker too.

If the client is not thrilled by the plainness of these shades, there's still room in front for another shade, Roman, soft Roman, or other, even if you must use a turned headrail.

Susan
Susan Gill Workroom

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Subject: Re: long mini blinds / window-pro digest: May 05, 2010
From: "Jack Birtwell" <Jack@Porterpreston.com>
Date: Thu, 6 May 2010 10:43:35 -0400
X-Message-Number: 6

Porter Preston, Inc will make mini blinds 36 x 150"

Jack Birtwell
Porter Preston, Inc.
203-753-1113 x102
jack@porterpreston.com

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Subject: Dealing With Theives
From: Alan Prostick <prostick@optonline.net>
Date: Thu, 06 May 2010 11:13:34 -0400
X-Message-Number: 7

Dear Faith,

While I am not an expert in law, I have dealt with people like this.  
No matter what you do, it is never going to be enough, so get the idea of satisfying the lawyer out of your head. You need to see this for what it really is . It is not a business situation, it is not a legal situation. This is an abuse situation. You are dealing with the schoolyard bully. The setting is different , but the game is the same.  
You can't placate the school yard bully. The more you back down , the more he will crowd you and push you back.

Even if your size is against you (he is a lawyer , you're not), you have one great thing in your favor. This will go to small claims court. Small claims is the only court in the land where justice and logic still prevail.

So, (assuming that your business is not going at a breakneck pace right this moment, and that you can squeeze in some court time), consider trying this. Change your attitude 180 degrees. Tell them you tried to be nice, but obviously they don't understand that language.  
Offer them $1000 with the clear understanding that their draperies aren't worth more than $500 at this stage of their life span, but it is worth the extra $500 to be "rid of them" (DON'T BE NICE , SAY IT JUST THAT WAY). Remember, you can't talk to them as if you're talking to someone like yourselves. These people come from a different planet and don't speak the same language as you. They speak a language called "Abuse".
Make it clear to them that this offer has a time limit of 24hrs. If it is not accepted by then , it will be withdrawn and the new final offer will be $500. If they take it write on the back of the check language that indicates that if they endorse it they accept the monies as full and final payment for "blah, blah, blah".

If they take you to small claims , you're no worse off than before , and probably in much better shape. If you go to small claims, go armed to the teeth. I've done this, and let me tell you it works. Judges understand documentation and pictures. That is their language. Now this is important ! Make the offer in the Abusers' house. You want to get in to take pictures of how great the draperies look after you have "gone that extra mile to make things right". Judges in small claims just love good intentions and lots of effort to make things right.  
Your identity if you step into court is Mr. and Mrs. poor downtrodden, fair , considerate, and reasonable mom and pop business owners. Bring documentation bills for alterations, (I don't care if you own the shop, bring bills that you can back up). Bring bills for the dry cleaner, written assessment by dry cleaner of the fact that they were cleaned before, possible reason for why they shrank this time (hopefully mitigating your responsibility for situation), signed statement from architect stating age of draperies, and any other helpful documentation. Judges love documentation that makes it easy for them to render a sensible, correct verdict. Chances are, once the judge realizes that you have gone the extra mile to make things right, and even made a generous offer afterwards, he will see the Abuser for what he is and will want to be able to make the situation right.

This lawyer sounds as if he has a big ego. Hopefully he will overdo it in court and irritate the judge. (Possibly even offend the judge). He will probably exaggerate and lie about the case. (Judges absolutely hate being lied to).  Since he is the plaintiff, he gets to go first.  
This can work to your favor. After he has (hopefully) buried himself, it's your turn. You must spend a couple of hours thoroughly acquainting yourself with all your pictures and documentary evidence the day before. You will be under a strain in court and must be totally familiar with your presentation and evidence. Be organized!  
When the judge asks for a piece of evidence, you want to have it at your fingertips. Get the evidence into your car the night before. You will be stressed the day of the case and may forget to bring it! (As your evidence goes, so goes your case).

At some point in the case, the judge will make a determination as to who he likes and who he doesn't like. (Believe it. Judges are people like you and I). The ways you get the judge to "like" you are, be respectful, organized, honest, proportional and CONCISE. Do Not Ramble On!
If you have stated your situation accurately here, I believe that the judge will bend over backwards to rule in your favor, especially if he catches the lawyer in a lie. (This is not TV. Most lawyers are not that smart).

Keep this firmly in your mind. You are the victim here. He is bad person who is trying to steal your hard earned money.

Best of luck,
Alan Prostick
Window Treatment Services

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Subject: Reference Inside Mount location
From: "HARRY HUTCHERSON" <hleehutch@q.com>
Date: Thu, 6 May 2010 10:16:10 -0600
X-Message-Number: 8

Reference Inside Mount location, in our part of the country ( and in our installations ), we generally mount closest to the wall, away from the glass.
This is away from handles, cranks, etc., easiest for the installer, and in contemporary homes without any surrounding frame or trim provides a smooth, continuous "flow" when the valance or headrail cover is flush with the adjoining  wall.  On windows that are trimmed with a finish molding or frame,
we install flush with the first inside "step".   We always order No Deduction 
on the window covering valance or cover and trim these exactly to fit on 
the job.   If needed, we close any small light gaps with opaque tape or caulk 
at the outer ends to provide a smooth gap-free finish.   In older homes, 
we always ask if the client plans to put potted plants, photos, and other keepsakes ( i.e. "clutter " ) on the window sills.  If the answer is yes, we go as deep into the opening as possible without interfering with handles, cranks and cords.

Hope this helps.  Harry Hutcherson, Estes Park, CO.

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END OF DIGEST

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